FAQS
- Click HERE to view your order history.
- Locate and click on the desired order number to view additional details.
- If you do not see the order number, enter the order number to conduct a search in the column labeled Rainier Order #. See video below for reference.
- Please send an email to customer service.
- Your message must include:
- Order Number
- List of products missing from the order
- A representative will review and follow up with you within 1 business day.
- Click HERE for detailed steps on reporting damaged products upon delivery.
- On the login page, locate and click the Forgot Your Password link beneath the email and password fields.
- Enter the email addressed attached to the account and hit Reset My Password.
- You will immediately receive an email with a link to reset your password.
- Click the link to be directed back to the website where you will securely reset your password.
- Manufacturer Links:
| Screen Series | Min | Max |
|---|---|---|
| Series 3 | 30 inches | 84 inches |
| Series 4 Manual | 20 inches | 120 inches |
| Series 4 Motorized | 36 inches | 120 inches |
| Series 5 Manual | 20 inches | 216 inches (extended lengths available, contact us for help with spec) |
| Series 5 Motorized | 36 inches | 216 inches (extended lengths available, contact us for help with spec) |
- Click HERE to view your order history.
- Locate and click on the desired order number to view additional details.
- Look for the field labeled Ship By located in the Order Information section. This is your estimated ship by date for the order.
*Est. Ship Date for your order
- Click Account Orders to view all orders associated to your account.
- Send an email Customer Service.
- Your message must include:
- Order Number
- Line item(s) to be updated and details requested changes
- A customer service representative will follow up with you within 1 business day.
- **Please Note**Updating an order after it has been submitted is possible but will delay production, the ship date, and ultimately the delivery of your order.
- Configure your awning or screen has you usually would but be sure to select a fabric that is the same WIDTH as the fabric you wish to set in its place.
- Make a note within the order comments box at checkout:
- Example: Please change fabric on Screen #1 to Suntex 95 White/Grey
- A customer service representative will address your request and follow up to confirm the update has been made.
LEARNING
SHOP CATEGORIES
